Feedback Loops

Handle your SPAM/ARF Complaints

Feedback Loops

Postby Purs » Sun Aug 04, 2013 11:21 am


I have installed Feedback Loops addon on my Interspire Email Marketer installation successfully.

I can see Feedback Loops under Contacts Dropdown menu of Interspire Email Marketer

When I click on Feedback Loops then it takes me to new page with a Link "Add FBL Mail"

Clicking on Add FBL Mail takes me to following

* FBL Name:
* FBL Email Server Name:
* FBL Email User Name:
* FBL Email Password:
* FBL Email Server Port: 143
Feedback Loop Type: Normal /Email / Unsubcribe link
Account Type: IMAP
* Advanced Options: /imap/novalidate-cert

My question is

Could you please explain what needs to be added in the above fields

Posts: 7
Joined: Tue Jul 23, 2013 9:29 am

Re: Feedback Loops

Postby informacione » Sun Aug 04, 2013 1:00 pm


I will try to explain the process.

When a subscriber marks your message as "SPAM" a copy of this report goes to the owner of the IP address mail was sent from. This is done after FBL requests are approved by ISP's and after ISP's have your abuse email connected with your IP's
This report is an email sent to your abuse mailbox. After you get this report you can unsubscribe or delete these users from your lists and this is done automatically by Feedback Loops addon.
You just have to prove IP ownership with rDNS and apply for feedback loops in all possible ISP's.

Request AOL FBL:

1) Create [email protected] or [email protected] ( must be rDNS of IP your are requesting Feedback Loop )
2) Go here:
and follow the steps.
You will receive a similar email with this one:

Thank you for contacting AOL postmaster support. Your "New FBL" request [Ticket ID: XXXXXXX] has been approved. Processing should take approximately 24 hours.
List of IPs approved:, .....

Additional information regarding the AOL feedback loop system and the format it is in can be found here:

3) Add your FBL account here: domain/path/admin/index.php?Page=Addons&Addon=fbl&Action=add fill the form with your data:

FBL Name: something to identify the FBL
FBL Email Server Name:
FBL Email User Name: example: [email protected] or [email protected] ()
FBL Email Password: your mailbox password
FBL Email Server Port: 143

List of supported FBL Loops is here: feedback-loops-processor/isp-supported-fbl-processor-t18.html

Sorry for my english
Posts: 5
Joined: Sat Aug 03, 2013 5:25 pm

Re: Feedback Loops

Postby Purs » Sun Aug 04, 2013 1:15 pm


Thank you for your reply & indeed very helpful for newbie like me

I am really loving these addons


Posts: 7
Joined: Tue Jul 23, 2013 9:29 am

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